Privacy Policy

Introduction

Wrap Center The Transformers ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use this website (wrapcenter.co.ke), how we use it, and what rights you have over it.

By submitting an enquiry through this website, you agree to the collection and use of your information as described in this policy.

Who We Are

Wrap Center The Transformers is a professional vehicle wrapping studio based in Nairobi, Kenya.

Information We Collect

We only collect information you voluntarily provide. Through our contact form, this includes:

• First and last name
• Phone number
• Email address
• The service you are enquiring about
• Any additional information you choose to include about your vehicle or requirements

We do not collect payment information, government identification, or any sensitive personal data.

How We Use Your Information

The information you submit is used solely to:

• Respond to your service enquiry
• Provide a quote for the service requested
• Communicate with you about a booking or follow-up question

We do not send marketing emails, newsletters, or promotional material. We do not sell, rent, or share your personal information with third parties for commercial purposes.

Legal Basis for Processing

We process your personal data on the following grounds:

• Legitimate interest: To respond to an enquiry you initiated by submitting a form.
• Contractual necessity: Where a booking is confirmed and a service is agreed, processing your contact details is necessary to fulfil that service.

Third-Party Services

This website uses the following third-party services. Each operates under its own privacy policy, which we encourage you to review.

Netlify Forms

Our contact form is processed and stored by Netlify, Inc. When you submit an enquiry, your form data is transmitted to and stored on Netlify's infrastructure. Netlify's privacy policy is available at netlify.com/privacy.

Google Analytics

We use Google Analytics to understand how visitors use this website. Google Analytics collects anonymised data such as pages visited, time on site, geographic region, and device type. This data does not identify you personally. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on. Google's privacy policy is available at policies.google.com/privacy.

Google Maps

The contact page embeds a Google Maps iframe to display our workshop location. Google may collect data when you interact with the map. Google's privacy policy applies to this embed.

WhatsApp Widget (DelightChat)

A floating WhatsApp button on some pages is provided by DelightChat. This widget may set functional cookies and process connection data. DelightChat's privacy policy is available at delightchat.io/privacy-policy.

Google Fonts

Typography on this site is loaded from Google Fonts servers. When your browser requests a font file, Google may log your IP address as part of the request. Google's privacy policy applies.

Data Retention

Form submissions are retained in Netlify's system until we manually remove them. We do not retain enquiry data beyond what is reasonably needed to respond to your request and fulfil any agreed service.

If you would like your data removed, contact us at balongodavidmugole@gmail.com and we will delete it promptly.

Your Rights

Under the Kenya Data Protection Act 2019, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data
• The right to object to processing of your data
• The right to data portability (receiving your data in a structured format)

To exercise any of these rights, contact us at balongodavidmugole@gmail.com. We will respond within a reasonable timeframe.

Cookies

This website uses cookies for analytics and third-party functionality. For a full breakdown of the cookies used, see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page reflects the most recent revision. Continued use of the website after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch.